If a customer called in because their phone isn't holding a charge, what 3 things would you have them check.
Software Engineer At Interview Questions
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What was the last issue with your personal device that you troubleshooted?
Why would you wanna work for Apple.
How do you coach? How do you motivate? How do you manage your time? How do you deal with ambiguity? How do you coach a low performer? How do you handle an agent that is not receptive to feedback? How do you manage your time? Tell me about a time you had to coach an agent that did not improve from coaching.
What is good customer service to you? Is it more important to fix the problem or provide great customer service? What kind of questions would you ask if someone said their iPhone wouldn't turn on? How do I delete apps from my phone? I can't log into the wifi?
Why do you want to work for Apple?
If I had an argument with my manager or not?
How would you troubleshoot email issues.
Role playing scenario: What would you tell a customer who presented with the following problem? "I just walked into the terminal in Atlanta after spending an hour sitting on the tarmac! I have to get to a meeting and my iPhone won't work and i need to send an email to my boss! Can you help me?"
What does customer service mean to you?
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