give an example of a time you had to deal with a controversial situation, what was the situation, who did you involve, how did you go about it, what was the outcome, what information did you use to make a decision what if anything would you do different in the future
None of the questions were unexpected.
Most questions were just situational questions....Tell me a time when? I have worked retail for many years and all my answers revolved around customer satisfaction. The store manager who interviewed me pretty much told me that my customer satisfaction answers didn't matter because I won't deal with customers as management- my goal is to train and teach employees. I have never seen a business when customer satisfaction skills are not necessary and when management doesn't deal with customer concerns/complaints.
Tell me about yourself
Walmart has several competencies they focus on during the interview process. One question asked - describe a challenging situation and tell how I handled it.
What would you do to help reduce shrink?
What do you do in your free time Why are you applying for this role ? Do you any knowledge when the things that we sell Do you have any previous experience in the role you are applying for ? Do you know more about the company group ?
Problem solving abilities
Describe a time when you had to take customer feedback into account to improve your performance in a previous role?
Describe a time that you implemented change? how did others accept the change and what are some drawbacks you might have faced?
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