One of the interviewers asked me: "There have been many changes at Starbucks over the years, and there are many challenges today for store managers." What challenges do you anticipate as a store manager? There were no examples of the changes or challenges given. He expected me to know what challenges face their managers.
What skills do you have that makes you more qualified than the other candidates
I was asked remember a specific situation about addressing an employee with an uncomfortable situation.
The other phone interview questions were very specific to management and your management style.
What tools do you use to insure you are meeting targets?
Can you work in a very fast-paced environment where you have to complete a design of 30-40 stores in a year?
Give me a time when you had to assist a angry customer?
Tell me about a time when you purposefully broke a rule or procedure.
Tell me about a time that you had a to make a difficult decision with little information. What was the situation, how did you handle it, and what was the outcome.
Behavioral questions. Tell me about a time that you faced a difficult situation.
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