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Support Analyst Interview Questions
5,374 support analyst interview questions shared by candidates
how do you prioritize severity of tickets?
Define a call and put and what’s the difference between options and forwards
How do you work in a team
If I needed to teach and assist users in how to utilize the CRM what methods would I use and what would be my approach.
1) Round with HR, on the phone for 30 minutes. The only good thing about this experience was the recruiter Victoria Rae. 2) Round with manager this is a zoom meeting. Easy round same kinda questions the very next day I got another email for the 3rd and final round. 3) Round was with Tatiana and Kate, I was told they are in the customer support team. This was a very simple round where you have to speak about your work experience which I have almost 12, years of in customer support working with top MNC's a few examples of how you handled a angry customer. Really simple and easy once this round was done I was really confident that I had the job (but) received a email few days back with 0, feedback saying I wasn't selected. This was really shocking and because I did really well in the interview. The entire process took a month and 2 PTO's that I wasted.
What is Active Directory (AD)?
Tell us how you handled a conflict within your team?
Where do you see yourself in 5 years?
Generic questions about experience, why I went for the role/SafetyCulture and where I was looking to go in terms of my career.
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