Support Associate Interview Questions

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If a client called in and tried to launch our software on their computer, and all they said was "There's just a blue screen on my monitor", what would be the first few steps you would take to solve the issue yourself?
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Associate Technical Support Engineer

Interviewed at Forcepoint

3.9
Jan 6, 2014

If a client called in and tried to launch our software on their computer, and all they said was "There's just a blue screen on my monitor", what would be the first few steps you would take to solve the issue yourself?

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