When you are unable to reach a customers website, what do you look at and how do you troubleshoot it? (In Depth)
Support Associate Interview Questions
4,762 support associate interview questions shared by candidates
Interview questions were specific to the technologies I put on my resume for the most part (I assume this is because I am a new grad, and don't have much of the relevant background for this role yet).
Most questions were relating to networking with some being behavioral or trouble shooting
Tell me about a time where you had to work with tight deadlines. What did you do to meet the deadline? Is there anything you could have done better?
Explain one situation where you went above and beyond for the customer?
Mostly networking related questions and some OS related questions
Basic English Questions it was easy
Know the basic linux commands
Describe the OSI model. What is the windows host file? In Linux, how do you view the directory you are in? What is DHCP? What is DNS?
Describe the time you were given a task and failed.
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