1. Describe an enterprise support model and what does the curve of growth look like? 2. Are you mostly technical in fixing a problem or do you know how to help end users use the software? 3. How do you scale end user support to drive adoption but not overrun costs? 4. How do you globalize and go into new regions? 5. Tell me something innovative you did with technology to improve the customer experience, or to help your team, or help the business?
I wrote difficult only due to the nature of the role and the build and scale questions that were involved.
- How do you keep up to date in your field of customer service? - Can you tell me about the time you dealt with a challenging colleague when they gave you heir perspective? Typical competency based questions.
What experience do you have in operations support?
How would you design this team?
Create a 90 day case plan
There were a number of situational and behavioral interview questions.
“How do you manage, for your direct reports, goals, results and work/life balance?”
Why do you want to work here?
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