Basic linux commands, OSI model, Difference between OSPF and BGP, GPO
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,823 support engineer interview questions shared by candidates
If you wanted to find a piece of text in a group of files, what command-line utility would you use?
Have you ever used an API?
why do you want to work here
Computer Hardware relates questions and answers
CNS , Networking , personal questions were asked
All of the question were case scenarios.
They asked me that what if one of our most important customers is facing some issues while using our services, and the fault is on our side and its gonna take some to resolve it. So how would I handle the situation.
Mostly touched based on Basic questions Networking - How ping works, How to analyze packet captures etc. Storage - Basics of storage, Raid groups OS - What is Deadlock, how to indentify performance issues, what is Ring0 Hardware - Boot process of a computer + What ever you mentioned in resume, these chaps are very smart and can easily identify if resume is fake.
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