- I was sent "homework" :How I would proceed if a case was escalated to me in my first week with error message "internal server error" (it was a specific, but a catch all message). The message could not be found in the error logs by 1 level support.
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,833 support engineer interview questions shared by candidates
They give you documentation for their simplest API, and three questions. Write the correct line of code for each question. It was difficult because of the time pressure and the interviewer kept saying how much time is left every 30 seconds and tell you that there is a wrong answer EG. "10 seconds and one clear wrong answer".
How do you diagnose a printer that does not print? How do you fix an excel document icon on the desktop that won't open? (Screening)
Code this algorithm using C# or C++
They asked me technical questions based on my resume to determine the depth of skills in the various areas. Knowledge of PKI and SQL was a common theme throughout the different interviewers.
I was asked about diagnosing a performance problem in a distributed database environment.
Questions were not in the job description. For example oracle database
A lot of the questions were around the nature of the job, how do you troubleshoot, collaborate remotely, etc.
Asked me about Hadoop database
Do you consider yourself reasonably intelligent?
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