It was for MS and questions were related to my current profile and the position that I had applied for.
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,836 support engineer interview questions shared by candidates
Questions regarding the job profile
Can you stick for technical support profile for 3-4 yrs?
You had it project in . net so why you are not continuing with asp.net
Communication between two computers using a cable and determining if packet will be received by the other machine.
Describe routing protocols you know.
1. TCP/IP three way handshake 2. HTTP Pipeline 3. PSH flag 4. Default route vs static route 5. What is FTP and its modes 6. What is SNMP 7. DNS query types 8. Certificates 9. What is use of rm, ls, man command 10. TCP vs UDP 11. TCP termination process 12. How to check linux file errors 13. Different types of HTTP versions 14. Explain OSI model Waiting for the next round. Wish me luck :)
Port and protocol used by DNS Commando to FTP What is a tcp connection what is the netmask
Hiring manager: What software languages do you know, give me some examples of their use. HR: when do you graduate from high school, is it a technical school?
Tell about your previous experiences. What all things you did .
Viewing 2661 - 2670 interview questions