Why do you want to be a technical support engineer when you are from the science (life) background?
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,837 support engineer interview questions shared by candidates
How to handle a difficult customer or situation
Asked about school and personal questions. No technical questions.
How do level 1 routers in an ISIS network learn about backbone routes?
In my resume said that I've had experience with MPLS VPNs. They asked me about methods for L2VPN establishment, but my experience was with L3.
Basic switching and routing related questions
Unexpected: Common TCP/UDP Ports
- 3 Tier Architecture - n Tier Architecture - Query Analysis - Previous Job Details (my role and project) - Why this company - basic sql queries - puzzles - troubleshooting scenarios (what would be your approach)
Tell me about your experience using the LogStream sandbox.
Questions was from Avaya CM and ASM
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