Support Engineer Interview Questions

Support Engineer Interview Questions

Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.

Top Support Engineer Interview Questions & How to Answer

Question 1

Question #1: Name some of the latest processors and other popular upgrades for computers.

How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2

Question #2: Talk about a time when you solved a problem with a difficult customer.

How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3

Question #3: What is overclocking?

How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.

21,841 support engineer interview questions shared by candidates

Matlab section was irritating: What are mex functions? Where are global and persistent variables stored? Give 2 different ways to access an element in ma trix. What command would you use to get 2 different axes on the same figure? What are cell arrays? Is matlab column specific or row specific? ....
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Applications Support Engineer

Interviewed at MathWorks

4.3
Oct 5, 2011

Matlab section was irritating: What are mex functions? Where are global and persistent variables stored? Give 2 different ways to access an element in ma trix. What command would you use to get 2 different axes on the same figure? What are cell arrays? Is matlab column specific or row specific? ....

The HR interview was pretty much straight forward with questions related to what kind of background I have and so on. The technical interview had questions covering 4 topics 1. Math 2. Programming 3. A programming language of your choice (C, C++, JAVA) 4. Area of expertise chosen (Control theory, Embedded systems)
avatar

Applications Support Engineer

Interviewed at MathWorks

4.3
May 14, 2014

The HR interview was pretty much straight forward with questions related to what kind of background I have and so on. The technical interview had questions covering 4 topics 1. Math 2. Programming 3. A programming language of your choice (C, C++, JAVA) 4. Area of expertise chosen (Control theory, Embedded systems)

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