Support Engineer Interview Questions

Support Engineer Interview Questions

Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.

Top Support Engineer Interview Questions & How to Answer

Question 1

Question #1: Name some of the latest processors and other popular upgrades for computers.

How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2

Question #2: Talk about a time when you solved a problem with a difficult customer.

How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3

Question #3: What is overclocking?

How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.

21,842 support engineer interview questions shared by candidates

There were almost 30 question asked. I will give some of the example below..... 1. What are different type of HTTP response. explain 503 response code. 2. What is blue screen problem and how will you encounter it ? 3. Why don't we use MAC address instead of IP address ? You can follow below link to get rest of the questions. https://www.youtube.com/watch?v=JCfENY1DijQ
avatar

IT - Security Technical Support Engineer

Interviewed at Amazon

3.5
Sep 11, 2018

There were almost 30 question asked. I will give some of the example below..... 1. What are different type of HTTP response. explain 503 response code. 2. What is blue screen problem and how will you encounter it ? 3. Why don't we use MAC address instead of IP address ? You can follow below link to get rest of the questions. https://www.youtube.com/watch?v=JCfENY1DijQ

Tech questions in Networking role for cloud support cover pretty much everything from Layer1-7 . LP questions are mostly on the lines of "Give me a time when you have a situation etc ".Mostly on the Situation/Task ,Action ,Result (STAR) technique
avatar

Cloud Support Engineer

Interviewed at Amazon

3.5
Nov 5, 2018

Tech questions in Networking role for cloud support cover pretty much everything from Layer1-7 . LP questions are mostly on the lines of "Give me a time when you have a situation etc ".Mostly on the Situation/Task ,Action ,Result (STAR) technique

Viewing 3001 - 3010 interview questions

Glassdoor has 21,842 interview questions and reports from Support engineer interviews. Prepare for your interview. Get hired. Love your job.