what is LAN, router, switch, operating system, ip
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,842 support engineer interview questions shared by candidates
What is inheritance?
Why IT?
What is a CAM table and on what OSI layer does it operate in regards to?
A customer is angry, and wants to immediately speak to the manager. How do you handle this?
I can't remember any though
Asking about some command in bash UNIX.
My experience in technical support engineer
- Went to their office in London, it looks very nice but I think the space is somehow not that big. - There was lots of questions related to packet flow in network, make sure you understand the packet flow and ICMP works. There were also questions about VLANS, STP, Trunking, 802.1q using white boards. This process took about an hour. - Then I had another hour with one of the manager which was more like to know my personality.
About my skills and working nature and flexibility
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