For me, questions that challenged the details about VMware's vmkernel interaction stretched my current skill set.
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,842 support engineer interview questions shared by candidates
Everyone at Datasift is brilliant, why are you brilliant?
He asked me what my favorite TV show was.
The most unexpected question that I got was why I had participated in various community service activities. Since this was a technical interview, I was expecting more technical than personality based questions.
Interviewer was demanding high level of detail about technical work that was done years ago. When the interviewer felt that sufficient details were not being disclosed, it appeared that they felt there was something that was being hidden. It should be noted that it is difficult, if not impossible, to provide extreme particulars about work that was done years ago.
The technical exam (HTML, javascript) was something I didn't expect considering the published job description.
What are different types of port, like http vs https
Customer called the support and stated that the product is not working. What questions and steps you will take to help this user.
What are your strengths?
Teach me something complex and make it simple. (This question may be worded differently)
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