How is your attitude in front of an issue?
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,837 support engineer interview questions shared by candidates
what will you do when screen is in a blank mode?
What is BIOS?
Later asked tell how to enable telnet on router (Cisco 1800) even they said me write on papar.
Technical Questions
regarding domain
Are you familiar with documentation? Can you install an OS or application based on procedure?
They asked to join a paid training of SFDC costing INR 40K and then post the training they would evaluate this and keep you as a employee. She did not even mention about the package, role anything as such but insisted to pay for training. They do not even check if the person is capable enough to be onboard or not but should opt for SFDC training. The HR office did not even have the A/C, she had a table fan.
how long you serve
set up a small network including 2nos. L2 Switch, 1 Firewall, 2 Servers, 1 Core device.
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