Describe a situation where you had to manage an underperforming member of your team.
Support Manager Interview Questions
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Technical on cloud, etc
what is CSAT? why is it important? how is it calculated? what are the parameters to be assessed in CSAT
Leadership, Team management
Leadership, Conflict Management, Time and Prirority Management, Goals and Aspirations
What is your idea of management? At what point do you take on discipline (progressive coaching) vs coaching? What metrics are important to you?
None of the questions are difficult at all. You just have to know how to answer them.
How would you handle a situation where you had an underperforming team member?
What are the KPIs you use to judge performance?
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