Role play. With the interviewer being an angry customer calling in and me being the att rep, advised to stay in character until she advises me we were done
Support Representative Interview Questions
5,790 support representative interview questions shared by candidates
Which devices are you proficient on using(tablet, laptop, smart watch, iPhone, basic non smart phone, email and wifi
Describe one thing from a previous job that I could apply to this position
Name a time when you had a difficult customer and what did you do to resolve there issue?
How do you respond to an irate customer?
how would you deal with a angry customer
Why do you want to work with us
tell us your past experiences with customer handling
What is your motivation to work with us?
Why Account Support?
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