Support Representative Interview Questions

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A customer complains that he's been grossly overcharged while using data roaming services abroad. He's adamant that he has bought a package with a data roaming package feature. However, you come to find that his current package has no such feature. How would you deal with that situation?
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Tech Support Representative

Interviewed at Concentrix

3.9
Jul 31, 2024

A customer complains that he's been grossly overcharged while using data roaming services abroad. He's adamant that he has bought a package with a data roaming package feature. However, you come to find that his current package has no such feature. How would you deal with that situation?

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