They wanted to know about a hard technical issue that came up and how I handled it step by step.
Support Representative Interview Questions
5,789 support representative interview questions shared by candidates
How would you deal with an angry customer
Give me an example when you've had an unsatisfied customer and what you did to handle the situation?
Pourquoi as tu choisi ce poste et qu'est ce que ton profil peut apporter à ce poste ?
What's your biggest professional accomplishment?
Questions were case-specific and required a lot of time to answer, not because of lack of experience, but because they were company-specific and everything needed to be researched. Imagine working as .customer support, but without the orientation
More on behavioral questions and previous work experience
In your own words, describe what Real Geeks does.
Do you feel this position requires more customer support or technical support?
When you return home after work, the lights are not turned on. What do you do?
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