Be familiar with the well known port numbers (DNS, DHCP, etc). Networking (routing protocols, FHRPs, VLANs etc) and Linux CLI skills are essential.
Support Representative Interview Questions
5,786 support representative interview questions shared by candidates
Explain a time that you had to deal with an upset customer.
What do you know about Barracuda?
What's the difference between pop3 and SMTP
My school didn't focus too much on LDAP, so when they asked about LDAP I bombed those questions.
If you understand Linux and Networking, you will be just fine
Experiencia y trayectoria profesional, rol
Do you have any experience in a job like this?
To explain how I used AD in my last role and how I would use AD to reset a password.
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