Support Specialist Interview Questions

Support Specialist Interview Questions

A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.

Top Support Specialist Interview Questions & How To Answer

Question 1

Question #1: What is your troubleshooting process?

How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2

Question #2: How do you work with difficult clients?

How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3

Question #3: Are technical skills or people skills more important for this position?

How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.

13,873 support specialist interview questions shared by candidates

Questions during the phone screening included checking if I possess the skills required and stated in the job post. Other questions: Why do you think you are the best candidate for this position? What is expected remuneration? What date could you start? Questions during the in person interview from the HR rep: Highlight your past experience relevant to this position. What is an ideal boss like to you? What are your strength and weaknesses? What is the best way to motivate you? Questions during the in person interview from the hiring manager: What was the biggest challenge in your past positions? What was the biggest professional achievement? What would you change about your past project, if anything. After the interview their was a so called personality test focusing on conflict resolution strategies and also a I had to present a communication plan for a project for which the description I got 1 week before the interview.
Oct 4, 2015

Questions during the phone screening included checking if I possess the skills required and stated in the job post. Other questions: Why do you think you are the best candidate for this position? What is expected remuneration? What date could you start? Questions during the in person interview from the HR rep: Highlight your past experience relevant to this position. What is an ideal boss like to you? What are your strength and weaknesses? What is the best way to motivate you? Questions during the in person interview from the hiring manager: What was the biggest challenge in your past positions? What was the biggest professional achievement? What would you change about your past project, if anything. After the interview their was a so called personality test focusing on conflict resolution strategies and also a I had to present a communication plan for a project for which the description I got 1 week before the interview.

Why ADP? Where do you see yourself in five years? Tell me about a time when you have to deal with a difficult client. Tell me about a time where you had to deliverable unfavorable news. Tell me about a time you had to deal with a difficult internal customer. Make sure to study other client service interview posts like mine and review the questions posted. It really helped me. Also be sure to do your research on the role and the company.
avatar

Client Support Specialist Trainee

Interviewed at ADP

3.7
Jun 26, 2015

Why ADP? Where do you see yourself in five years? Tell me about a time when you have to deal with a difficult client. Tell me about a time where you had to deliverable unfavorable news. Tell me about a time you had to deal with a difficult internal customer. Make sure to study other client service interview posts like mine and review the questions posted. It really helped me. Also be sure to do your research on the role and the company.

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