Support Specialist Interview Questions

Support Specialist Interview Questions

A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.

Top Support Specialist Interview Questions & How To Answer

Question 1

Question #1: What is your troubleshooting process?

How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2

Question #2: How do you work with difficult clients?

How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3

Question #3: Are technical skills or people skills more important for this position?

How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.

13,870 support specialist interview questions shared by candidates

If you plan to operate a business what is it and why? 1st Follow-up question: What is your favorite account in the financial statement? 2nd Follow-up question: What is your favorite accounting standards? 3rd Follow-up question: Let's say you had your dream business to be operated, a coffee shop perhaps. And you wanted a wall at your coffee shop be painted artistically. Hence, you posted an advertisement online that you wished your wall building be painted artistically. Thus, few days after an artist whom you do not know accepted your job offer online and painted the wall of your building. After finishing the job, you paid him Php 500.00 as the painter went off. How will you recognize this event on your books? 4th Follow-up question: A few days after, an appraiser, whom is also your friend, went to visit your coffee shop and noticed that the painting on your wall was painted by a very famous artist, whom had his signature on the painting itself. After a brief examination your friend told you that the painting's market value is now at Php 2M of which you previously paid for about Php 500.00 only. How will you recognize this event on you books? What would possibly be the journal entries? And how will this journal entry affect your financial statements and books of accounts? 5th Follow-up question: Your coffee shop became popular because of the said painting on your business building's wall. The painting has become the reason why people came to visit your coffee shop hence the main reason why your sales boost. How will you recognize this event on your books? Explain your answer. Should you think you have to recognize the painting as other income? 6th Follow-up question: As your business grows, you plan to look for new investors and plan to process a loan with a bank. How will you present your business' financial status to the investors and to the banks? 7th Follow-up question: Do you think you think you can vouch that your business' financial status is reasonably accepted as per standards? Does it faithfully represent the wealth of your business? 8th Follow-up question: Do you think your answers are correct? How sure are you? From scale 1 to 10 as 10 being the highest how sure are you with your answers?
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ERP/Accounting Support Specialist

Interviewed at NetSuite

3.8
Feb 13, 2017

If you plan to operate a business what is it and why? 1st Follow-up question: What is your favorite account in the financial statement? 2nd Follow-up question: What is your favorite accounting standards? 3rd Follow-up question: Let's say you had your dream business to be operated, a coffee shop perhaps. And you wanted a wall at your coffee shop be painted artistically. Hence, you posted an advertisement online that you wished your wall building be painted artistically. Thus, few days after an artist whom you do not know accepted your job offer online and painted the wall of your building. After finishing the job, you paid him Php 500.00 as the painter went off. How will you recognize this event on your books? 4th Follow-up question: A few days after, an appraiser, whom is also your friend, went to visit your coffee shop and noticed that the painting on your wall was painted by a very famous artist, whom had his signature on the painting itself. After a brief examination your friend told you that the painting's market value is now at Php 2M of which you previously paid for about Php 500.00 only. How will you recognize this event on you books? What would possibly be the journal entries? And how will this journal entry affect your financial statements and books of accounts? 5th Follow-up question: Your coffee shop became popular because of the said painting on your business building's wall. The painting has become the reason why people came to visit your coffee shop hence the main reason why your sales boost. How will you recognize this event on your books? Explain your answer. Should you think you have to recognize the painting as other income? 6th Follow-up question: As your business grows, you plan to look for new investors and plan to process a loan with a bank. How will you present your business' financial status to the investors and to the banks? 7th Follow-up question: Do you think you think you can vouch that your business' financial status is reasonably accepted as per standards? Does it faithfully represent the wealth of your business? 8th Follow-up question: Do you think your answers are correct? How sure are you? From scale 1 to 10 as 10 being the highest how sure are you with your answers?

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