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Technical Safety Engineer Interview Questions

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If a user violates the Community Guidelines, we’ll take action on that user. If a few users act together to violate the Guidelines (for example, by raiding another server), we’ll take action on those users as a group. But what’s the line between taking action on a user specifically versus taking action on a server as a whole? What are the factors that we should take into account when deciding to punish a user or server, and which one of those are most important? Under what circumstances, if any, do you think we should take action against a 5,000 or 50,000 user server if only 10 or 50 or 100 users are causing trouble? Also, if there’s a server that’s disseminating content in violation of the Community Guidelines, are there times when we should ban all users instead of just those sharing the content?
avatar

Trust and Safety Specialist

Interviewed at Discord

3.9★
Mar 28, 2019

If a user violates the Community Guidelines, we’ll take action on that user. If a few users act together to violate the Guidelines (for example, by raiding another server), we’ll take action on those users as a group. But what’s the line between taking action on a user specifically versus taking action on a server as a whole? What are the factors that we should take into account when deciding to punish a user or server, and which one of those are most important? Under what circumstances, if any, do you think we should take action against a 5,000 or 50,000 user server if only 10 or 50 or 100 users are causing trouble? Also, if there’s a server that’s disseminating content in violation of the Community Guidelines, are there times when we should ban all users instead of just those sharing the content?

Last friday I installed Discord because I was invited to a server by somebody from the LOL Boards. We had some great games and understood each other well. Then yesterday I suddenly found myself banned from the server and blocked by my new friends. After some questioning around on the LOL Boards I found out that I supposedly had sent links to scam sites through PMs via discord. I didn’t do that! Is there a possibility to gain access to my entire protocols of what I did on discord since the creation of my account, because such conversations do not appear in my List. What might have happened? What information can I provide? Halp me prove my innocence!
avatar

Trust and Safety Specialist

Interviewed at Discord

3.9★
Mar 28, 2019

Last friday I installed Discord because I was invited to a server by somebody from the LOL Boards. We had some great games and understood each other well. Then yesterday I suddenly found myself banned from the server and blocked by my new friends. After some questioning around on the LOL Boards I found out that I supposedly had sent links to scam sites through PMs via discord. I didn’t do that! Is there a possibility to gain access to my entire protocols of what I did on discord since the creation of my account, because such conversations do not appear in my List. What might have happened? What information can I provide? Halp me prove my innocence!

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