Consisted of 2 Parts; Technical and Behavioral. Technical: Started off with basic theory questions followed by some scenario based questions where applicant has to explain how to solve the issue. Behavioral: Mostly related to customer focus and work ethics which are important parts of the specific Job.
Tell me about your High School experience.
What steps would you take if your computer had a virus?
Online Hirevue test, four scenario telephone inquiries including the credit card holder with a sub 500 FICO and $59,000 annual income short of a limit increase. The unhappy auto policy holder that can be saved by adding a second vehicle and the pay by phone e-check customer with the FirstUnion checking account and the final, suggestive sell
How do you multitask while handling customers.
How have you handles an escalated situation with a customer ?
How do you handle a change request?
Tell us about TLS encryption
What can you offer for the company?
Your weaknesses are always problematic. Be honest, and show how you overcome this weakness to still add to team contributions and success.
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