Technical Support Engineer Interview Questions

Technical Support Engineer Interview Questions

In an interview for a technical support engineer, you're likely to face technical questions, troubleshooting hypotheticals, and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology, and be successful when assisting customers with computer problems.

Top Technical Support Engineer Questions & How to Answer

Question 1

Question #1: What do you expect to be doing in a technical support engineer role?

How to answer
How to answer: This question helps the interviewer confirm that you understand the job duties, which have technical and customer service components. Look at the job posting details so that your answer is specific to the company for which you're interviewing.
Question 2

Question #2: What is the difference between SKD and API?

How to answer
How to answer: Interviewers frequently ask technical questions like this one. They're gauging your knowledge of the essential programs and processes you'll be using in your role as a technical support engineer. Your interviewer wants to know that you have the needed knowledge base. Be clear and concise when answering technical or problem-solving questions.
Question 3

Question #3: What do you do when interacting with an unhappy or difficult client?

How to answer
How to answer: Your answer to this question offers you the chance to demonstrate your customer service skills. Talk about how you react in challenging situations. Bring up a successful example from a previous job if you have one. Be sure to demonstrate that you enjoy working with customers.

9,823 technical support engineer interview questions shared by candidates

Phone interview : 1.You bought a cake for a friend’s birthday and there are 8 guests. How do you cut the cake into 8 pieces with 3 cuts. 2. You’ve got someone working for you for seven days and a gold bar( seven parts put together- blocks) to pay them. You must pay the worker for their work at the end of every day. If you are only allowed to make two breaks in the gold bar, how do you pay your worker? (Assuming equal amount of work is done during each day thus requiring equal amount of pay for each day) 3. There are 5 bottles of pills, one bottle has fake pills which weigh less than original pills. Original pills weigh 1mg each and fake pills weigh 0.9mg. You are given a weigh scale which is equipped to weigh the exact difference, you can use it only once and find the fake pills. Onsite interview: 1. Below are a series of numbers, what is the series order 8, 5, 4, 9, 1, 7, 6, 10, 3, 2, 0 2. After the answer to the first question -Where do you place 11 into the series 3. 62-63=1 move one number anywhere to balance the equation 4. Below are few numbers, can you write the next line 1 1 1 2 1 1 2 1 1 1 1 1 2 2 1 Clues : Each line is dependent on the line above. Each line is a sentence.
avatar

Technical Support Engineer

Interviewed at MicroStrategy

2.9
Nov 10, 2015

Phone interview : 1.You bought a cake for a friend’s birthday and there are 8 guests. How do you cut the cake into 8 pieces with 3 cuts. 2. You’ve got someone working for you for seven days and a gold bar( seven parts put together- blocks) to pay them. You must pay the worker for their work at the end of every day. If you are only allowed to make two breaks in the gold bar, how do you pay your worker? (Assuming equal amount of work is done during each day thus requiring equal amount of pay for each day) 3. There are 5 bottles of pills, one bottle has fake pills which weigh less than original pills. Original pills weigh 1mg each and fake pills weigh 0.9mg. You are given a weigh scale which is equipped to weigh the exact difference, you can use it only once and find the fake pills. Onsite interview: 1. Below are a series of numbers, what is the series order 8, 5, 4, 9, 1, 7, 6, 10, 3, 2, 0 2. After the answer to the first question -Where do you place 11 into the series 3. 62-63=1 move one number anywhere to balance the equation 4. Below are few numbers, can you write the next line 1 1 1 2 1 1 2 1 1 1 1 1 2 2 1 Clues : Each line is dependent on the line above. Each line is a sentence.

Explain OSI Model with examples of a protocol on each layer, 3 way handshake, SSL VPN, IPsec IKE wireshark capture, static route, OSPF and BGP, VLANs, subnetting, a lot of port numbers, ACL and stateful firewall and lots of Networking and VPN questions
avatar

Technical Support Engineer

Interviewed at Fortinet

3.9
Mar 3, 2019

Explain OSI Model with examples of a protocol on each layer, 3 way handshake, SSL VPN, IPsec IKE wireshark capture, static route, OSPF and BGP, VLANs, subnetting, a lot of port numbers, ACL and stateful firewall and lots of Networking and VPN questions

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