In an interview for a technical support engineer, you're likely to face technical questions, troubleshooting hypotheticals, and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology, and be successful when assisting customers with computer problems.
None that stand out. For Level 4 TAM positions they appear to focus on multi-tasking skills and the ability to learn from mistakes while also thinking big and taking ownership over projects that aren't necessarily under your purview. Expressing how you implemented workflow changes that made a substantial improvement in the customer experience would be something to focus on, as well as mentioning the Amazon core principles: think big, invent and simplify, customer obsession, etc.
No chit chat, All business! Ask how my products fit into the amazon cloud then started with hypothetical questions mainly about security and ddos attacks. Waiting to hear back, if they move forward, next interview will be more Personality.
At the first phone call, I was asked if I would rather end the process at that point for applying to a position more aligned to my previous work experiences or if would prefer first trying to enter Amazon and then, once inside, work towards a position more consistent with my career.
How do you justify what features should be added to the roadmap?
Do a presentation your favorite technology
What are your weaknesses when working as team
You like to build relationships and have great customer service skills in regards to sales, but why do you want to be in sales? (I thought that was as far as I would need to go)
Why At&t?
What is your definition of accountability?
(I think they asked me this.. not sure). Why do you want to work for Genentech?
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