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Technical Support Engineer Interview Questions

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Technical Support Engineer Interview Questions

In an interview for a technical support engineer, you're likely to face technical questions, troubleshooting hypotheticals, and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology, and be successful when assisting customers with computer problems.

Top Technical Support Engineer Questions & How to Answer

Question 1

Question #1: What do you expect to be doing in a technical support engineer role?

How to answer
How to answer: This question helps the interviewer confirm that you understand the job duties, which have technical and customer service components. Look at the job posting details so that your answer is specific to the company for which you're interviewing.
Question 2

Question #2: What is the difference between SKD and API?

How to answer
How to answer: Interviewers frequently ask technical questions like this one. They're gauging your knowledge of the essential programs and processes you'll be using in your role as a technical support engineer. Your interviewer wants to know that you have the needed knowledge base. Be clear and concise when answering technical or problem-solving questions.
Question 3

Question #3: What do you do when interacting with an unhappy or difficult client?

How to answer
How to answer: Your answer to this question offers you the chance to demonstrate your customer service skills. Talk about how you react in challenging situations. Bring up a successful example from a previous job if you have one. Be sure to demonstrate that you enjoy working with customers.

38,317 technical support engineer interview questions shared by candidates

I'd never encountered this style before but I use it now myself. The interviewer role played an actual troubleshooting scenario and would accept actual unix commands and return the appropriate data. I was being tested on my breadth of technical/troubleshooting knowledge as well as duress under fire (as if the interview isn't enough, now I'm dealing with a virtual outage in realtime). I think the actual statement was along the lines of "Your peer approaches you outside as you enter the building. He hands you the paper with the new root password on it and says 'Server xyz is acting funny and noone can use the service. I need to run out to deal with an emergency but will be back as soon as I can'. As your peer turns and steps into the road he is hit by a bus. What do you do?"
avatar

Principal Member of Technical Staff

Interviewed at Salesforce

4★
Jan 14, 2015

I'd never encountered this style before but I use it now myself. The interviewer role played an actual troubleshooting scenario and would accept actual unix commands and return the appropriate data. I was being tested on my breadth of technical/troubleshooting knowledge as well as duress under fire (as if the interview isn't enough, now I'm dealing with a virtual outage in realtime). I think the actual statement was along the lines of "Your peer approaches you outside as you enter the building. He hands you the paper with the new root password on it and says 'Server xyz is acting funny and noone can use the service. I need to run out to deal with an emergency but will be back as soon as I can'. As your peer turns and steps into the road he is hit by a bus. What do you do?"

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