Describe one difficult customer you de-escalated when you could not give them what they were wanting.
Technical Support Engineer Tier Ii Interview Questions
307 technical support engineer tier ii interview questions shared by candidates
Why Zoom ? How did you hear about Zoom ? Why do you think you are good for this position ? Tell me about a situation where you had to deal with an angry customer or user ? What interests you most about this job? Some networking questions ? Future Goals ? Tell me about your background and how this position directly applies to your experience ? Personality questions ?
Tell me about yourself
Describe how you would give someone steps on how to make a peanut butter and jelly sandwich.
Behavioral questions and a demo of the Salesforce product.
Explain one of the more complicated issue's I had to deal with in my current role and how I dealt with it and the steps I took to solve it.
I was asked various Governor Limits for the Salesforce development and some scenario-based questions as well.
1. REST API 2. SQL DML Queries. 3. Technical questions based on your resume. 4. What is SAAS ? etc
What do you enjoy about working with a team?
I don't recall any questions now.
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