Nothing out of the box. All questions were related to my previous experiences of handling, reacting, and managing certian things.
Technical Support Manager Interview Questions
391 technical support manager interview questions shared by candidates
How would you handle a difficult customer Tell me about a time you did something that wasn't your job?
Don’t waist your time applying to this company. They have no regards for your personal time! First step is to apply to the company as you do with any other company (resume, cover letter and references). After doing this, I was sent an email from the hiring manager letting me know that he reviewed my resume and application. After this, I was moved forward to the next phase of the hiring process which consisted of a formal written interview. After spending a day putting together a twelve-page comprehensive document and submitting the written interview as a PDF document anonymously, I was sent an email asking me to take a mandatory Psychometric assessment exam. I spent another forty minutes of my time taking this silly test (confident I did well on this exam). After spending more than ten hours between the application, written interview and online exam, I got an email this morning saying they reviewed my application and are not moving further with my application. I sent them a twelve-page document and they sent me two sentences letting me know that I was no longer being considered. They have no consideration for my time, not even a phone call. They should have to compensate me for all the time I committed to them when they just lob two quick generic sentences at me telling me that I am no longer being considered. What a joke! I was obviously qualified to make it to the written interview, and take their silly online exam, but don’t even warrant a phone call or email from a person. Your hiring process is terrible and you have lost out an outstanding, qualified, loyal candidate who would have been a valuable asset to your company for years to come. Your loss!
Discussion on team processes and team member career plans for startup teams.
Would you be interested in an inside sales representative position? (when I applied for Technical Support Manager)
Why are you interested in New Relic?
They asked a handful of situational questions, but mostly they wanted to hear about my experience and how things were handled at my previous company.
What was ethical decision you faced?
What metrics do you measure?
How would you react in difficult situation/escalation?
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