They use the STAR method of interviews. Make sure to google it. This is really important to getting the jog. Kind of caught me off guard because I hadn't interviewed in so long.
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
They mostly wanted to know about my customer service background and not about my education that could possibly lead me to another department.
Tell me something about yourself apart from your resume.
Have you had any experience with an angry employee/customer?
How can you manage a tech support request from a customer?
Explained api and what it is
Why do you want to join this company?
How to delete history and cache?
How would you handle a difficult or irate customer?
Previous customer service experience? How would you handle difficult situations/customers?
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