Questions regarding experience and a few general knowledge questions relating to the position.
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
What is your favourite mobile operating system and why?
Tell me about a time you dealt with a difficult customer. What was the outcome?
If a customer says their website is fast from their location, but slow from another location (somewhere very distant), what could be their issue?
Describe and SSL Certificate, what it does and what it is?
How do you handle issues with coworkers? Have you handled many issues with coworkers?
What are some of the pros and cons of working from home?
What salary range are you looking for?
Tell me about at time you had a difficult customer and how did you handle it? Be specific.
Hardest question was probably the one about what's the most important thing when dealing with customers, or the one about dealing with sales rejections. Not hard at all.
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