Skip to contentSkip to footer

Technical Support Specialist Interview Questions

Salaries
Interviews

Technical Support Specialist Interview Questions

A technical support specialist solves technical issues as they arise. Daily tasks may include providing help desk support for computer and software, troubleshooting equipment needs, and training staff in the latest tech tools.

Top Technical Support Specialist Interview Questions & How to Answer

Question 1

Question #1: Describe a time when you could not solve a problem. How did you resolve the issue?

How to answer
How to answer: Explain in detail how you solved a problem through resourcefulness and research. This experience demonstrates important skills employers look for in a technical support specialist. Highlight your resilience and ability to think outside the box when answering this question.
Question 2

Question #2: Describe a time when you faced a challenging customer service experience. How did you ensure quality service was provided to the customer?

How to answer
How to answer: Customer service skills are critical to the role of a technical support specialist. When addressing this question, be detailed in your response by laying out each step you took to ensure quality customer service was provided for the customer. Be sure to explain how you went above what was expected of you.
Question 3

Question #3: How do you make highly technical processes clear to customers or colleagues who are not technology-savvy?

How to answer
How to answer: Respond clearly by describing a highly technical process using concrete examples to make the concept easy to understand. Providing examples in your response demonstrates strength in interpersonal skills and customer service qualities.

18,056 technical support specialist interview questions shared by candidates

You join Amazon Delivery Experience org that supports a service responsible for vending delivery options across the retail website. The service has a set of hard coded rules in Java and every time that the Product Managers would like to modify those rules, the come to the Developers and ask to change code to implement new rules or changes to the existing ones. To reduce the time it take the Developers to implement changes, your Director asks you to re-design the service such that the Developers don't need to be involved at least when changes are being made to the existing rules. The new system has to remain highly available and salable to support calls from the client services which rely on the output of this service, just like the old system. Assume you have 5 Engineers on a team available to do the work, and your Scrum iterations are a month long. 1) What Questions would you ask? What other information do you need? State all assumptions you make about answers to these questions 2) Please describe key components of the system that you would propose, assuming no external solutions can be purchased. 3) How would the original design change if you were told that traffic to your service is going to grow 50% yr over yr. 4) Would would you potentially try to deliver in the first Sprint? 2nd Sprint? 5) Let's suppose that your director would review the estimates of effort and time it would take to deliver the new system, and wasn't pleased with it as it would take 6 months to build. Instead, he would propose to extract the business rules into the configuration file and deploy it to the 5 client services that consume the output. a) How would you respond to this request? b) Imagine that your team was resisting this approach and only wanted to go froward with the best possible. What would you tell them and how would you reconcile the disagreement between your team's opinion and the director?
avatar

Technical Program Manager

Interviewed at Amazon Lab126

3.2★
Apr 11, 2016

You join Amazon Delivery Experience org that supports a service responsible for vending delivery options across the retail website. The service has a set of hard coded rules in Java and every time that the Product Managers would like to modify those rules, the come to the Developers and ask to change code to implement new rules or changes to the existing ones. To reduce the time it take the Developers to implement changes, your Director asks you to re-design the service such that the Developers don't need to be involved at least when changes are being made to the existing rules. The new system has to remain highly available and salable to support calls from the client services which rely on the output of this service, just like the old system. Assume you have 5 Engineers on a team available to do the work, and your Scrum iterations are a month long. 1) What Questions would you ask? What other information do you need? State all assumptions you make about answers to these questions 2) Please describe key components of the system that you would propose, assuming no external solutions can be purchased. 3) How would the original design change if you were told that traffic to your service is going to grow 50% yr over yr. 4) Would would you potentially try to deliver in the first Sprint? 2nd Sprint? 5) Let's suppose that your director would review the estimates of effort and time it would take to deliver the new system, and wasn't pleased with it as it would take 6 months to build. Instead, he would propose to extract the business rules into the configuration file and deploy it to the 5 client services that consume the output. a) How would you respond to this request? b) Imagine that your team was resisting this approach and only wanted to go froward with the best possible. What would you tell them and how would you reconcile the disagreement between your team's opinion and the director?

Viewing 1021 - 1030 interview questions

Glassdoor has 18,056 interview questions and reports from Technical support specialist interviews. Prepare for your interview. Get hired. Love your job.