In a certain company, 30 percent of the men and 20 percent of the women attend night school. If 40 percent of all employees are men, what percentage of all the employees attend nig
Technical Support Specialist Interview Questions
Technical Support Specialist Interview Questions
A technical support specialist solves technical issues as they arise. Daily tasks may include providing help desk support for computer and software, troubleshooting equipment needs, and training staff in the latest tech tools.
Top Technical Support Specialist Interview Questions & How to Answer
Question 1
Question #1: Describe a time when you could not solve a problem. How did you resolve the issue?
How to answer
How to answer: Explain in detail how you solved a problem through resourcefulness and research. This experience demonstrates important skills employers look for in a technical support specialist. Highlight your resilience and ability to think outside the box when answering this question.
Question 2
Question #2: Describe a time when you faced a challenging customer service experience. How did you ensure quality service was provided to the customer?
How to answer
How to answer: Customer service skills are critical to the role of a technical support specialist. When addressing this question, be detailed in your response by laying out each step you took to ensure quality customer service was provided for the customer. Be sure to explain how you went above what was expected of you.
Question 3
Question #3: How do you make highly technical processes clear to customers or colleagues who are not technology-savvy?
How to answer
How to answer: Respond clearly by describing a highly technical process using concrete examples to make the concept easy to understand. Providing examples in your response demonstrates strength in interpersonal skills and customer service qualities.
18,041 technical support specialist interview questions shared by candidates
What commands do you know on the command line
1st round Java Technical First round a) How do u identify memory leaks and how do u solve it. b) How do you take Thread dump in java. c) How to remove duplicate value from ArrayList d) What version you use for Java & Weblogic & Database e) Have u used any joins & procedure, do u do query optimizations 2nd round With VP a) How do you track project, project management tool b) About SDLC methodology c) Draw System architecture diagram on which i have worked on d) How to you identify if any project is running out of time and what steps are taken e) How do you handle non performing resource (either he is coming late or not giving output) f) What if some high priority task comes suddenly and how do you have both the stake holders g) What is my role during the software development process (during coding) with the team.
Asked inorder successor, projects discussion, Asked smallest number formed when sum and nodigits are given, I was asked about my job experience, projects and all.
I was tasked with writing code in any language on a napkin that should compile and that implemented a "Fizz Buzz" test. Fizz Buzz: "Write a program that prints the numbers from 1 to 100. But for multiples of three print “Fizz” instead of the number and for the multiples of five print “Buzz”. For numbers which are multiples of both three and five print “FizzBuzz”."
Asked if working around a lot of women would make it hard to concentrate on work.
Technical skills
How would you respond to a customer who has indicated that they have been on hold for thirty minutes already?
Puzzle: Two eggs that break from a certain floor of the 100 floors. How do you find from which floor it breaks ?
Do you see being at Epic in 5 years
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