Suppose your client was a water company. They've experienced a backlog of people in their call center and haven't been able to tend to their problems in a timely manner. Currently, each caller needs to call the call center and then the call center routes the question to the appropriate person in the relevant geographic area. How would you improve this process?
Tell me about a time you encountered conflict and how did you handle it?
Talk about a time you made a personal difference as part of a team.
Talk about a personal accomplishment.
Standard skill questions
Describe a time when you had to deal with an uncooperative team member.
Tell me about a time where you were dealing with people with very different personalities, what were the personalities like? what did you do? What was your role?
No difficult or unexpected questions. Started with "tell me about yourself" and the conversation went from there.
Tell me about your resume.
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