Explain a situation where emotions escalated between you and a customer and how you would handle it.
Technology Support Interview Questions
36,111 technology support interview questions shared by candidates
Will you be available basically 247 to answer the phone and get to any critical issue at a critical location at any time?
They are checking out if you are strong in English or not. They ask Random questions
Service desk related queries
What is a DNS?
What experience do you have with Microsoft Windows support
Are you prepared to work outside normal working hours, including weekends?
Will you be willing to work extra hours How to troubleshoot when internet shows is connected but we cant do browsing
Asked about managing competing priorities
Screening preliminare via telefonica, nessuna domanda troppo dettagliata sulla teoria, quanto sulla capacità di gestire n persone, possibilità di lavorare su turni e sistemi operativi conosciuti. Viene richiesto se il domicilio è vicino alla sede o se si sarebbe disposti ad un trasferimento nonostante il contratto a tempo determinato. Viene chiesta la RAL attesa.
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