Most of the questions asked during my interview were based around my sales experience. Again, this is a job where you need to be a sales person. It's not just customer service. Being a strong salesman is the way to get promotions at TD Bank more than anything else.
They ask you to role play a product selling scenario with them on the spot before you have any product knowledge.
How would you handle a long line of customers?
Tell me about a time you went above and beyond for a customer.
how did you handled a difficult costumer?
How did you deal with a difficult costumer?
Have you ever had a negative customer experience? How did you handle it?
How much cash do you handle a day? How do you feel about working in customer service? Why did you choose this bank? What sets us apart?
What did you do in your last position?
Why do you wanna work for TD?
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