- Why Harrods?? Motivation, Ambition... - Group Games - Role Play
Temporary Sales Associate Interview Questions
2,471 temporary sales associate interview questions shared by candidates
Telephone interview: What is your availability? How would you ensure you maximised sales? It literally is 10 minutes long and very easy. They are predominantly concerned with your availability. Assessment Centre: You are asked to stand up one by one and introduce yourself, explain why you want to work at Harrods, which brands you like and your favourite department. Then you are asked to think of 3 things Harrods customers expect from Harrods employees and 1 service that could be introduced in the future. After thinking about it individually, you are asked to get into groups, discuss it and then present it to the other groups. After this exercise, you are given a laminated card with some role-play instructions on (angry customer for example) and after preparing for a few minutes you are taken out of the room one at a time to act it out. Finally you are given another laminated card with a Harrods product on and asked to sell it within 30 seconds.
Why Harrods? Give an example where you provided excellent customer service. How do you ensure that you maximise each sale?
We had to get into groups of 5 and do a task which involved choosing items for a garden party. We had to justify what we would spend the money on and why. Only one spokesperson is allowed to present for each team. I think it makes you stand out more if you politely put yourself forward in your team. Then you have to stand up and present yourself, your biggest achievement and if you were given £10000. what you would spend it on and why as well as how would you sell a fridge to an eskimo!
What are your hobbies and interests?
example of a difficult situation ans how I resolve it
The usual Walmart questions
Give an example of a time when a customer made a special request that didn't comply with the company's policy?
Describe a time you've had to deal with a difficult customer and how you resolved their problem
Describe a situation where you displayed superior customer service
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