Interview was quite awkward. The manager(s) basically read from a script instead of having a flowing conversation and some of the questions were unnecessary. There were barely any smiles so it made me more nervous than I already was.

Phone Call Interview with Senior member on customer service experience and general questions on your CV. The intial phone interview was jsut to confirm interview dae and time and where the interview was going to take place,

An informal chat, informing me of what to expect of the role and how what expectations they may have for me. They were very welcoming and put me at ease.