User Support Interview Questions

9,402 user support interview questions shared by candidates

There were a couple of harder questions about how I might design for a particular challenge they were currently facing, but those were hard only because at this point you have none of the data a UX professional would normally use to base decisions on at that point.
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User Experience Lead

Interviewed at Glassdoor

3.8
Sep 10, 2014

There were a couple of harder questions about how I might design for a particular challenge they were currently facing, but those were hard only because at this point you have none of the data a UX professional would normally use to base decisions on at that point.

At one point the director was trying to get a specific answer out of me, but I was unable to come up with the exact solution she was thinking of. Basically she wanted to know how to get a user to make a predetermined choice. I went for fun and light answers, seeking user empathy as an answer. But she wanted a specific answer and it wasn't as touchy/feely as my approach. Hate when that happens, but I'm sure they know there's more than one way to do things.
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Senior User Experience Designer

Interviewed at Expedia Group

3.7
Feb 28, 2013

At one point the director was trying to get a specific answer out of me, but I was unable to come up with the exact solution she was thinking of. Basically she wanted to know how to get a user to make a predetermined choice. I went for fun and light answers, seeking user empathy as an answer. But she wanted a specific answer and it wasn't as touchy/feely as my approach. Hate when that happens, but I'm sure they know there's more than one way to do things.

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