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User Support Specialist Interview Questions
9,408 user support specialist interview questions shared by candidates
Not really any difficult questions. Was a little tricky being unexpectedly left alone in a room with my potential future direct reports without any introduction to who they were or who I was!
The questions were about your ability to deal with User operations, how to work in a team, how to spot a fake profile, how can you handle 10,000 abused reports per day etc.
Tell me the most risky thing you have ever done.
favorite feature of facebook.com? how to improve facebook? how does your previous experience match with the job description? why facebook? what are your hobbies?
Your manager wants more engagement in the app, how do you go about it? Can you make a rough plan of how this research would look like?
Why do you want to work at Facebook? What do you like about Facebook? Why do you think Google is better than Facebook?
Name one feature/component of the Facebook interface that a competitor does better. Why?
What is information architecture?
Imagine you’re working for [app you named]. How would you go about finding out about user pain points, if you only had three week?
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