Name a time when a customer had unrealistic expectations and how you handled it. Give an experience where a customer had a positive experience with you. Give an experience when you and a co-worker had a disagreement and how you handled it.
Zone Interview Questions
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Describe a time that you had to work with a difficult customer and what was the outcome>
Used the STAR model
Tell us about a time you went above and beyond for a customer?
How has technology impacted your life?
Describe a time when you had to give or receive feedback. How did it go?
What made you want to work for Apple?
Most questions were that of a standard retail interview. Be prepared to talk about your relationship with Apple.
Mostly behavioural questions.
Why Apple? Tell me about yourself? Where do you see yourself in 3 years?
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