Healthesystems welcomes candidates from these states:

AL, AZ, CO, FL, GA, ID, IN, LA, MD, MS, MO, NC, OH, OK, PA, SC, TN, TX, UT, VA

Summary: Leads daily IT operations to ensure system stability, availability, and performance. Drives incident and problem management in alignment with ITIL best practices, advancing continuous service improvement. Participates in Batch Operations to ensure the timely, accurate, and reliable execution of business-critical workloads.

Key Responsibilities: "To simplify complexities for each customer."

Qualifications/Education/Certifications:

Associate's degree; Bachelor's degree preferred, plus minimum of 3-6 years relevant work experience or equivalent combination of education and experience. ITIL Foundation and/or advanced ITIL certifications preferred. Prior leadership experience highly preferred.

Knowledge, Skills, and Abilities:

Variable work hours, including evenings and weekends, may be required due to the nature of installed technologies and utilization requirements.

Required:

• 3–6 years IT operations or service desk experience

• Experience in ITIL environments

• ITIL service management knowledge

• Incident and problem management expertise

• Analytical and continuous improvement mindset

• Strong communication and stakeholder management

• Experience with ITSM tools

Preferred:

• ITIL Foundation Certification

• CompTIA A+ Certification

• MCP Certification

• Experience managing or supervising IT operations teams.

• Background in infrastructure, applications, or service support.

Role-Based Competencies:

• Shows Drive & Initiative

• Collaboration & Teamwork

• Delivers Quality Results Timely

• Communicates Effectively

• Job Knowledge & Skills

Physical Demands/Working Conditions:

Duties are performed primarily in a home office setting utilizing computer equipment. Travel to attend meetings and visit locations throughout the country may be required. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands. The employee is occasionally required to stand and walk. *** Job descriptions will be reviewed and are subject to changes of business necessity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions