How do employees rate ContactUS Communications?

Employees rate ContactUS Communications 2.9 out of 5 stars based on 195 anonymous reviews on Glassdoor.

How can I get a job at ContactUS Communications?

To get a job at ContactUS Communications, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at ContactUS Communications and prepare for tough questions.

Do people recommend working at ContactUS Communications?

Overall, 51% of employees would recommend working at ContactUS Communications to a friend. This is based on 195 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at ContactUS Communications?

93% of job seekers rate their interview experience at ContactUS Communications as positive. Candidates give an average difficulty score of 1.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at ContactUS Communications.

How do employees rate the business outlook for ContactUS Communications?

46% of employees think that ContactUS Communications has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

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ContactUS Communications

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ContactUS Communications Snapshot

2.9

based on 190 ratings

51% would recommend to a friend

Trevor Friesen

52% approve of CEO

4 OfficesLocations

Mission Our mission is to measurably enhance our clients' business.

Description ContactUS Communications connects powerful business intelligence with brand-tailored solutions to deliver more personalized human interactions. As a preferred domestic contact center outsourcer with multiple locations in the eastern United States, we take pride in our professional workforce and value the importance of one-on-one customer relationships. ContactUS streamlines complex problems, while continuously enhancing customer satisfaction and driving strategic business goals. Our innovative use of speech analytics drives continuous improvement to achieve your business objectives. We uncover actionable insights and utilize them to give you exactly what you need to provide the ultimate brand experience across all channels of communication.

ContactUS has locations in Columbus, OH and Grindstone, PA. Join our growing team today!

Life at ContactUS Communications

Company updates

ContactUS Communications

We have updated our website. Please visit cusc.com and apply today!...Show more

ContactUS Communications

Introducing ContactUS’ Managed Social Customer Engagement: SocialCare We’re excited to announce the launch of SocialCare, our new managed service! It’s clear just how crucial Social Customer Care has become, and will continue to be, for all brands. As a leader in customer care technology, we know that a social monitoring platform isn’t enough to keep your social audience happy. That’s why we created a managed service by pairing our proprietary software with proactive, reactive and interactive Brand Ambassadors. Our highly trained, customer-centric Brand Ambassadors respond securely, quickly and with the highest degree of quality to all social interactions on your behalf....Show more

ContactUS Communications

ContactUS Communications Launches Master Agency Featuring NICE inContact CXone ContactUS Communications, a U.S.-based provider of contact center services, launched its Master Agency division, anchored by NICE inContact, to better serve its clients and the global contact center market. The new division opens with strong market momentum, including the selection of ContactUS and NICE inContact CXone by a leading enterprise technology provider based on vision and ability to help drive business value. ContactUS, equipped with an experienced in-house development team, builds unique API connectors to complement NICE inContact CXone’s more than 250 APIs to provide deeper value than off-the-shelf purchases allow; a substantial differentiator for ContactUS’ Master Agency division. Sub Agents that partner with ContactUS have the advantage of offering best in class technology and best in class contact center outsourcing services, making ContactUS a one-stop shop for both partners and customers....Show more

ContactUS Communications

ContactUS Communications Grows 42%, Creates 400 Jobs, Launches Technology Division COLUMBUS, Ohio, January 22, 2019 — In 2018, ContactUS Communications (ContactUS), a U.S.-based provider of contact center services, grew 42 percent in revenue (CAGR), creating 400 jobs between its Pennsylvania and North Carolina locations. The company also opened a new contact center, deployed proprietary software, launched its master agency division, and added key executives to its team. President & CEO, Trevor Friesen, says, “Last year, we executed strategic and controlled growth in footprint, client base, and personnel. All of which have positioned us for a very successful 2019. We’ll unveil further enhancements to our products and services later this year.” Friesen adds, “As ContactUS expands in size and offerings, we remain conscious of how our actions will benefit our clients. Each decision is purposeful, and made with their interests in mind.”...Show more

Photos

ContactUS Communications photo of: Recruiting Team

Pledges & certifications

Career advancement program
Helping employees "upskill" into higher-paying positions

Jobs at ContactUS Communications

Inbound Customer Care Agent

Customer Support Agent (Onsite PA)

Employee reviews at ContactUS Communications

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

3.0

Compensation and benefits

Employee reviews

Hr- representativeCurrent employee

5.0

None

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