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Introducing ContactUS’ Managed Social Customer Engagement: SocialCare We’re excited to announce the launch of SocialCare, our new managed service! It’s clear just how crucial Social Customer Care has become, and will continue to be, for all brands. As a leader in customer care technology, we know that a social monitoring platform isn’t enough to keep your social audience happy. That’s why we created a managed service by pairing our proprietary software with proactive, reactive and interactive Brand Ambassadors. Our highly trained, customer-centric Brand Ambassadors respond securely, quickly and with the highest degree of quality to all social interactions on your behalf.
ContactUS Communications Launches Master Agency Featuring NICE inContact CXone ContactUS Communications, a U.S.-based provider of contact center services, launched its Master Agency division, anchored by NICE inContact, to better serve its clients and the global contact center market. The new division opens with strong market momentum, including the selection of ContactUS and NICE inContact CXone by a leading enterprise technology provider based on vision and ability to help drive business value. ContactUS, equipped with an experienced in-house development team, builds unique API connectors to complement NICE inContact CXone’s more than 250 APIs to provide deeper value than off-the-shelf purchases allow; a substantial differentiator for ContactUS’ Master Agency division. Sub Agents that partner with ContactUS have the advantage of offering best in class technology and best in class contact center outsourcing services, making ContactUS a one-stop shop for both partners and customers.
ContactUS Communications Grows 42%, Creates 400 Jobs, Launches Technology Division COLUMBUS, Ohio, January 22, 2019 — In 2018, ContactUS Communications (ContactUS), a U.S.-based provider of contact center services, grew 42 percent in revenue (CAGR), creating 400 jobs between its Pennsylvania and North Carolina locations. The company also opened a new contact center, deployed proprietary software, launched its master agency division, and added key executives to its team. President & CEO, Trevor Friesen, says, “Last year, we executed strategic and controlled growth in footprint, client base, and personnel. All of which have positioned us for a very successful 2019. We’ll unveil further enhancements to our products and services later this year.” Friesen adds, “As ContactUS expands in size and offerings, we remain conscious of how our actions will benefit our clients. Each decision is purposeful, and made with their interests in mind.”