1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)
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John Graham

82% approve of CEO

71% positive business outlook

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

635 reviews
5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

I could talk for hours and hours about why I love this company (and if you run into me in person, you'll likely find me doing just that) but the top 5 reasons I love 1-800 Contacts are: 1. They care about people. The people that work there, and their customers. They go above and beyond for their own and show up when it matters most. Just one example; my dad passed away unexpectedly this last year, and I had more than 20 1-800 Contacts co-workers show up to my dad's -- who they've never met -- funeral. 2. They truly value work life balance. I have worked here for almost a decade, in multiple different roles, with different time off strategies and have never been unable to take the time off that I've needed. 3. When other companies in the valley were having layoffs, 1-800 Contacts was giving dividend payouts. This included anyone, full-time and part-time, who has been with the company more than 3 months. And we still have stock in the company today. 4. The leadership is top notch. Our CEO is open and honest and doesn't sugar coat things. He can explain complex issues simply AND he's one of the nicest people on the planet that cares about making a difference. 5. There is a place for everyone. Want to climb the corporate ladder? 1-800 is the place. They care about your development and will help you get where you want to go. Want to work and go to school? 1-800 is the place. They'll even help cover tuition. Want to have a part-time split shift so you can be a parent and have a extra income? 1-800 is the place. They'll help you find a schedule that fits your home life. No company is perfect, but 1-800 Contacts is pretty close.

Cons

They care so much about feedback and sometimes forget they can't please everyone.

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1-800 Contacts Response
3mo
This comment was truly a joy to read. Thank you for taking the time to share such detailed thoughts on your experience with us. At SeekWell, our goal has always been to foster a culture where people feel genuinely valued, supported, and empowered to do their best work. Hearing that your experience reflects those values means so much to us. We want to thank you for an incredible ten years, what a big milestone! There's no doubt that your commitment and contributions have played a role in our success. We look forward to many more years working together.
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work allowed me to be home with my family

Cons

You are tethered and overworked under a system that seems to be determined to do everything to work against you so you don’t bonus. They changed the bonus structure for 1 month and in that month justified getting rid of multiple top performers that had just received pay raises. Very circuit city if you ask me.

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Glassdoor has 645 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.