8x8 reviews

Low Base/hourly micro managed mis-aligned management/agent goals

The biggest gripe at the company for several years now is the inside sales team. This is run like a sweatshop and has become increasingly worse over the past year. 8x8 hires inexperienced people for dirt cheap and promise them big 6 figure commissions which is not true at all. There is huge turnover because training is poor and pressure is extensive to hit the unrealistic quotas. 8x8 has created a dog eat dog mentality within this dept and unfortunately focuses all their energy and attn on them. I did not work in this dept, but have worked with 8x8 for years and saw the creation of this dept (which was a good idea at the time) and saw its demise. The executive team does not want to hear the complaints from this dept nor any other depts. In order for 8x8 to become the company it has potential of being, they need to replace their Executive team and Board of Directors. There needs to be new ideas, more creative management skills and not so much the "good ol' boys club" like it has been for over 20 years. They continue to make the same mistakes over and over again and not learn from them.