Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Insurance Agent (8) , Member Service Counselor (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Director (5) , Dispatcher (5) , Life Insurance Agent (5) , Branch Manager (4) , Customer Service Representative (4) , Human Resources (4) , Project Manager (4) , Supervisor (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 46 reviews)); "AAA members are great people to help and provide services." ((in 14 reviews)); "The onboarding process and training is amazing" ((in 11 reviews)); "Benefits package is good, coworkers are great" ((in 5 reviews)); "flexibility, benefits, culture and many other great benefits with the company" ((in 4 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 19 reviews)); "poor management" ((in 9 reviews)); "Toxic Leadership, Boys Club, Hours to Pay were terrible, on" ((in 7 reviews)); "Assistant manager was amazing." ((in 5 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews))

What are the top reviewed AAA Northeast locations?

Providence , Boston , Wayne , New York , North Andover , Garden City , West Springfield , Union , Hamden , Milford , Springfield , Brick , Hackensack , Newark , Vienna , Saratoga Springs , Vestal , Farmingdale , Long Island City , Maspeth , Nanuet , Yonkers , Newburgh , Utica , Grand Rapids , Portland , Costa Mesa , Los Angeles , Merrimack , Cumberland

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AAA Northeast

AAA Northeast reviews

3.7

67% would recommend to a friend

(250 total reviews)

John Galvin

76% approve of CEO

69% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Work/Life balance

3.8

Compensation and benefits

3.7

Culture & values

3.6

Senior management

3.5

Career opportunities

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

250 reviews

5.0

Nov 18, 2024

Great Job!

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly and Caring Staff Excellent Training

Cons

Angry Customers at times but the good ones out weigh the bad ones

AAA Northeast Response

Thank you for your time as a Member Service Representative. We appreciate your positive feedback in regard to the excellent training you received. Your feedback is valuable to us. Thank you again and we wish you the best in your future endeavors.

3.0

Oct 31, 2024

Travel Agent

Travel agent

Recommend

CEO approval

Business Outlook

Pros

Good hours, good people and program

Cons

Compensation is too low of a liking

AAA Northeast Response

Thank you for feedback about your experience with us at AAA Northeast. We appreciate you taking the time to share your perspective. We continuously review our compensation packages to ensure they are competitive and fair within our industry. Thank you for your service and we wish you the best.

1.0

Oct 30, 2024

My response to AAA Northeast

Ers consultant

Recommend

CEO approval

Business Outlook

Pros

None, company is pro-slavery They tolerate racial slurs from abusive members and force you to finish calls from them which results in a bad survey.

Cons

Too many to list, but primarily they hire contract facilities at the lowest bid who employ poor performers, resulting in members waiting too long or never getting service. This also results in employees getting bad surveys from angry members, a classic setup for failure.

AAA Northeast Response

What you have described does not align with our core values or acceptable standards. We take all allegations of harassment and discrimination seriously, and we’d like to learn more about the comments you shared. Please email us at humanresources@aaanortheast.com so we can learn more. Thank you.

Viewing 70 - 72 of 250 Reviews

Jobs at AAA Northeast

Digital Travel Advisor

Digital Travel Advisor

Digital Travel Advisor

Digital Travel Advisor

Digital Travel Advisor