Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Insurance Agent (8) , Member Service Counselor (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Director (5) , Dispatcher (5) , Life Insurance Agent (5) , Branch Manager (4) , Customer Service Representative (4) , Human Resources (4) , Project Manager (4) , Supervisor (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 43 reviews)); "AAA members are great people to help and provide services." ((in 12 reviews)); "The onboarding process and training is amazing" ((in 11 reviews)); "Great benefits package that includes things like the very competitive 6% 401k match with Roth option, and unique but valuable paid day off before your wedding, and also an unusual but welcome seasonal 'surprise' days (treated to a treat/snack or similar small 'thank you' token)." ((in 6 reviews)); "Amazing job and coworkers." ((in 5 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 17 reviews)); "poor management" ((in 12 reviews)); "Toxic Leadership, Boys Club, Hours to Pay were terrible, on" ((in 7 reviews)); "Assistant manager was amazing." ((in 6 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews))

What are the top reviewed AAA Northeast locations?

Providence , Boston , Wayne , New York , North Andover , Garden City , West Springfield , Union , Hamden , Milford , Springfield , Brick , Hackensack , Newark , Vienna , Saratoga Springs , Vestal , Farmingdale , Long Island City , Maspeth , Nanuet , Yonkers , Newburgh , Utica , Grand Rapids , Portland , Costa Mesa , Los Angeles , Merrimack , Cumberland

AAA Northeast reviews

3.7

67% would recommend to a friend

(251 total reviews)

John Galvin

76% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (251 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 251 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

251 reviews

5.0

Jul 31, 2022

Service tech

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Schedule, Benefits, Flexible shifts, opportunity for growth.

Cons

Work outdoors, Career path is a lot of work

AAA Northeast Response

3y

Thank you for all the work you do to help us serve our members and achieve our goals! if you’d like to share more with us please email humanresources@aaanortheast.com. Thank you.

2.0

Jul 20, 2022

An Ok company

Member service representative ii

Recommend

CEO approval

Business Outlook

Pros

Bonuses each year Work remote Job is fairly simple

Cons

No support from management or other departments High call volume

AAA Northeast Response

3y

Thank you for your review. While we may have fallen short of your expectations, we appreciate the time you took to share your experience with us. We’d like to learn more about your experience and the comments you shared. Please email us at humanresources@aaanortheast.com. Thank you.

1.0

Jul 18, 2022

Not the greatest place to work...

Member service counselor

Recommend

CEO approval

Business Outlook

Pros

I appreciated that during Covid in 2020 they kept everyone employed by letting us all work from home. They even provided the equipment so basically you just needed high speed internet access to be able to work Overtime was usually available especially on the weekends and during inclement weather.

Cons

This is a high volume call center. Alot of the customers are extremely rude and verbally abusive. I feel like management lets the customers get away with how they speak to us. I have been cussed out and even threatened with bodily harm. also another annoying issue is micromanagement from work force. I should not have to be questioned about my bathroom breaks, just saying, or if I am 5 minutes late coming back from lunch. when you work from home things happen.

AAA Northeast Response

3y

We’ll be sure to pass your feedback along for further consideration. In the meantime, if you’d like to share more with us please email humanresources@aaanortheast.com. Employee welfare is of critical importance to us. Thank you again!

Viewing 178 - 180 of 251 Reviews

Jobs at AAA Northeast

Digital Travel Advisor

Digital Travel Advisor

Digital Travel Advisor

Digital Travel Advisor

Digital Travel Advisor

AAA Northeast

AAA Northeast reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Service tech

An Ok company

Not the greatest place to work...

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