AAA Northeast reviews

3.7

67% would recommend to a friend

(250 total reviews)

John Galvin

76% approve of CEO

69% positive business outlook

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

250 reviews
5.0
Jul 16, 2021

Great culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits package that includes things like the very competitive 6% 401k match with Roth option, and unique but valuable paid day off before your wedding, and also an unusual but welcome seasonal 'surprise' days (treated to a treat/snack or similar small 'thank you' token). Regarding the hot topic of diversity, as you look at the top down, the company is still very white at the top and gets browner the lower you get but there seems to be real actions being taken to correct this. While MLK day is a floating holiday, it was announced (in July of this year) that starting in 2022, AAA Northeast will observe Juneteenth as a paid holiday. For general diversity (gender, sexuality, body type, ability, etc.) this has, by far, been the most diverse employer I've ever had. Also, lots of building renovations have been going on over the past few years and it seems like the designs have done a great job at considering the needs of different body types when moving around in these spaces.

Cons

Due to the structure, it can be difficult to advance in the organization. The organization has been around for a very long time and there are many who have been working at AAA Northeast for decades. There are a multitude of very specific business lines and your knowledge for one typically won't apply to another (Financial Services vs. Travel Agency , for example). This means that if there aren't any positions 'above' you in your business line, there's no where to go unless you want a shift in your career focus. Due to the longevity of the staff, people will advance into supervisory roles who have no experience managing people. More could be put into developing those skills. (As a PRO in this CON though, I have noticed a few occasions where an alternative advancement position was created for those who advanced into a supervisory role and then realized that they didn't want it. Instead of being "demoted" they were provided with a 'new' position to recognize and utilize their advanced skill set while not requiring them to manage people. )

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AAA Northeast Response
4y
Thank you for the five-star review!
5.0
Jul 13, 2021
Recommend
CEO approval
Business Outlook

Pros

AAA has a Bank that provides loan services to help its employees and members obtain Auto, Student, and Home Loans at wholesale pricing. It's nice to work for a company that focuses on providing benefits instead of maximizing profits.

Cons

AAA has a long list of people wanting to join so the competition for a career here is stiff.

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AAA Northeast Response
4y
Thank you for taking the time to provide us with feedback. We continually strive to improve the experience of our employees as we know happy employees create a positive member experience. Both positive and negative feedback will help us create a better experience for all our employees. Should you have additional feedback please email humanresources@aaanotheast.com.
5.0
Jun 28, 2021

Amazing company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits surpass any other company that I have worked for or wanted to work for. They make you feel like part of a family, not your average call center job.

Cons

Not one that I can think of

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AAA Northeast Response
4y
Thank you for not only the review but also for all the work you do to help us achieve our goals and serve our members! We could not provide the level of service we strive for without the dedication of employees like you!
Viewing 226 - 228 of 250 Reviews

Glassdoor has 256 AAA Northeast reviews submitted anonymously by AAA Northeast employees. Read employee reviews and ratings on Glassdoor to decide if AAA Northeast is right for you.